We all want to look good. If you own an apartment complex or business, not only is this important, it’s crucial. Most consumers make sure to check Yelp before they visit any business so having a great, clean, and managed page is essential. Here are some ways to make sure that your Yelp page is in great condition for any potential customers!
Best Foot Forward
Make sure to take the time to create and fully complete your business profile. This includes important details such as address, hours of operation and website link. Give your Yelp the best presentation possible by including several picture highlights to make the page pop.
Respond to Reviews
We can’t stress this enough. Responding and engaging with your residents/customers is the best way to boost traffic to your Yelp page as well as relevant social media pages like Facebook and Twitter. More importantly, it attracts prospects to your website and ultimately aids you in closing the deal. Just remember to avoid generic, insincere responses. Being genuine and caring is key!
Survey your Customers
This is great for several reasons. First, you get to learn first-hand what your customers think of you. You can precisely find out about specific issues and handle each situation accordingly. Second, it lets unsatisfied customers vent their frustrations. This is extremely beneficial and impactful because instead of leaving a 1-star Yelp review on your business page, the review is for your eyes only. This healthy venting results in receiving less negative Yelp reviews. Lastly, it stimulates your reviews across all platforms. Satisfied customers are more inclined to leave a positive review; gradually boosting your Yelp rating to the ultimate goal of 5 stars!
We realize it’s easier said than done. Whether you manage dozens of apartment communities or just a few, ApartmentSEO can help. We specialize in reputation management and do all the heavy lifting for you. Contact us today so we can take care of your reputation needs!